Returns & Exchanges

We hope you are delighted with your Johnstons of Elgin purchase, however, if you are not entirely satisfied, you may return your items within 28 days of receipt for a full refund or exchange. All items must be returned in their original condition, unworn, and with all luxury packaging and tags intact.

1

Initiate Your Return

Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

2

Prepare Your Package

Carefully pack your items in their original presentation box and shipping carton, ensuring the completed returns form is included inside.

3

Print & Attach Label

Generate your prepaid shipping label through the portal, print it, and securely attach it to the outside of your parcel.

4

Drop Off & Track

Take your package to your nearest authorized courier drop-off point and retain your proof of postage until your refund is processed.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing